Refund Policy

Introduction

At Zyranix, we are committed to your satisfaction with our natural vitamins and skincare products. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy. This policy outlines the conditions and procedures for returning products and receiving refunds or exchanges.

Our goal is to make the return process as simple and straightforward as possible while ensuring product quality and safety for all customers.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Returned within 30 days of the original purchase date
• Product is unused and in its original packaging
• Original receipt or proof of purchase is provided
• Product is not damaged or tampered with
• Not a clearance, custom, or personalized item

Opened products may be eligible for exchange or store credit only, not cash refunds, due to health and safety regulations for dietary supplements and skincare products.

How to Initiate a Return

To start the return process:

1. Contact our customer service team at [email protected] or +44 94 1813 4163
2. Provide your order number and reason for return
3. Receive a return authorization number
4. Package the item securely in its original packaging
5. Ship the item to our returns address (shipping costs are the customer's responsibility unless the item is defective)

Please include the return authorization number on the outside of the package and inside with the item.

Refunds

Once we receive and inspect your returned item:

• We will process your refund within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Allow 3-5 business days for the refund to appear in your account

Refunds do not include original shipping costs unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different product:

• The item must be eligible for return as described above
• Contact us to arrange the exchange
• We will provide a prepaid return label if the exchange is due to our error
• Once we receive the returned item, we will ship the replacement
• Any price difference will be charged or refunded accordingly

Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at [email protected] or +44 94 1813 4163
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you
• Include prepaid return shipping

We recommend inspecting packages upon delivery and reporting any issues within 48 hours.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products (except for exchanges)
• Products damaged due to misuse or normal wear
• Custom or personalized items
• Gift cards or digital products
• Items from clearance sales

These restrictions are in place to ensure product safety and hygiene.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless:

• The item was damaged during shipping
• The wrong item was sent
• The item is defective

In these cases, we will provide a prepaid return label.

Processing Time

Return processing times:

• 5-7 business days to receive and inspect the returned item
• 1-2 business days to process the refund or exchange
• 3-5 business days for the refund to appear in your account

Processing times may vary during peak periods or holidays.

Contact Us

If you have any questions about our refund policy or need to initiate a return:

• Email: [email protected]
• Phone: +44 94 1813 4163
• Address: 310 Church Street, Leeds, LS2 7EG, United Kingdom

Our customer service team is available Monday-Friday, 9 AM - 6 PM GMT.

We are committed to resolving any issues and ensuring your satisfaction with Zyranix products.