Privacy Policy

Introduction

At Zyranix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our natural vitamins and skincare products, or interact with our services. We adhere to the principles of transparency, accountability, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the United Kingdom and the California Consumer Privacy Act (CCPA) for our users in California.

Our mission is to provide premium, natural health and beauty solutions while respecting your right to privacy. We collect only the information necessary to deliver our products and services, enhance your experience, and fulfill our legal obligations. This policy applies to all visitors, customers, and users of our website and services.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy or our practices, please contact us at [email protected].

Information We Collect

We collect information to provide you with the best possible experience when using our website and purchasing our natural vitamins and skincare products. The types of information we collect include:

Personal Information

• Contact Information: When you fill out our contact form, subscribe to our newsletter, or make a purchase, we may collect your name, email address, phone number, and mailing address.
• Account Information: If you create an account with us, we collect username, password, and other registration details.
• Payment Information: For purchases, we collect payment details such as credit card information, which is processed securely by our payment processors and not stored on our servers.

Usage Data

• Website Analytics: We use tools like Google Analytics to collect information about how you interact with our website, including pages visited, time spent on pages, and referring websites.
• Device Information: We automatically collect information about your device, including IP address, browser type, operating system, and screen resolution.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Details about our use of cookies are provided in the Cookies section below.

We collect this information directly from you when you provide it to us, or automatically through your use of our website. We do not collect sensitive personal information such as health data unless you voluntarily provide it in communications with us.

How We Use Your Information

We use the information we collect for various purposes related to providing our natural vitamins and skincare products and improving our services:

• Order Processing: To process and fulfill your orders for our premium natural supplements and beauty products.
• Customer Service: To respond to your inquiries, provide support, and address any issues with your purchases.
• Website Improvement: To analyze how our website is used and make improvements to enhance your experience.
• Marketing Communications: With your consent, to send you information about our products, promotions, and wellness tips. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
• Personalization: To personalize your experience on our website and recommend products that may interest you based on your browsing history.

We do not use your information for purposes other than those described in this policy without your consent. We process your data based on legitimate interests, contractual necessity, or legal obligations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who help us operate our website and deliver our products, such as payment processors, shipping companies, and email service providers like Formspree.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We ensure that any third parties we share information with are bound by appropriate data protection agreements and comply with applicable privacy laws. We do not share your data with third parties for their own marketing purposes without your explicit consent.

Your Data Protection Rights (GDPR/CCPA)

Depending on your location, you have certain rights regarding your personal data. As a UK-based company, we comply with GDPR requirements. If you are a California resident, you also have rights under CCPA. These rights include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to limit how we process your information.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your data for direct marketing or other purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by law. If you are a California resident, you also have the right to non-discrimination for exercising your CCPA rights.

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or the California Attorney General's office.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze our traffic. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, such as remembering your shopping cart contents.
• Analytics Cookies: Help us understand how visitors use our website, allowing us to improve our services.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences for future visits.

We use Google Analytics to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website. For more information about our use of cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy and, if the changes are significant, we will provide additional notice such as an email or prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe.